Privacy Policy

1. Introduction

Welcome to Dot R Interiors Pvt. Ltd. ("Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy governs our data collection, storage, and usage practices when you visit our website (https://dotrinteriors.in/) and utilize our services, including commercial interior design, residential interior design, office fit-outs, custom furniture manufacturing, and turnkey construction contracting in Chennai.

2. Information We Collect

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about our services, when requesting a quotation, or when subscribing to our newsletter. The personal information we collect may include:

• Contact Data: Name, email address, telephone/phone number, physical property address, and billing coordinates.
• Project Requirements: Estimated budgets, chosen execution service, chosen interior design packages (Essential, Premium, or Luxury), room layouts, site snaps, and civil engineering inputs.
• Credentials: Passwords and role parameters linked strictly to team accounts for our CRM CMS portal.

3. How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. Specifically, we use the collected information to:

• Generate and transmit custom interior fit-out quotation estimations.
• Coordinate site inspections and design consultation calls across Chennai.
• Manage our client relationship management (CRM) database pipeline.
• Distribute newsletters containing design trends, portfolio releases, and project launches.
• Analyze system performance, security diagnostics, and resolve technical challenges.

4. Quotation Requests & Contact Forms

When you submit a quotation request or utilize our Contact Form, the input values (name, phone, selected packages, custom file uploads, layout preferences) are transmitted securely to our cloud-based Firestore database. This enables our assigned sales representatives and interior architects to verify your project coordinates and compile quotation amounts.

5. Newsletter Subscriptions

If you opt to subscribe to our newsletter subscription, your email address is registered within our secure subscribers database list. You reserve the absolute right to opt-out from receiving these marketing emails at any time by clicking the unsubscribe link embedded in the bottom of each newsletter.

6. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. Most web browsers are set to accept cookies by default. You can configure your browser to reject cookies, though doing so might affect the operational performance of specific portal features on our website.

7. Web Analytics

We implement web analytics (specifically Google Analytics and Google Tag Manager) to track web traffic metrics, click frequencies, referral sources, and user journeys. This data is collected anonymously and is used strictly to enhance our website performance and marketing relevance.

8. Third-Party Services

We share data with third-party service providers (such as Firebase Authentication, Firestore databases, Cloud Storage buckets, and SMTP mailing systems) who perform services for us or on our behalf. These third parties are bound by strict data security and privacy constraints.

9. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no transmission over the internet can be guaranteed 100% secure, so you should only access our services within a secure environment.

10. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

11. Your Rights

Depending on your location, you may have specific rights regarding your personal information, including the right to request access to and obtain a copy of your personal data, request rectification of errors, or request erasure of your data. To exercise these rights, please contact us at the coordinates listed below.

12. Children's Privacy

Our services are directed to adults and commercial clients. We do not knowingly collect or solicit personal data from children under the age of 18. If we learn we have collected information from a child under 18 without parental consent, we will delete that data promptly.

13. Changes to this Policy

We may update this Privacy Policy from time to time to reflect modifications in our operational workflows or legal guidelines. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.

14. Contact Information

If you have questions or comments about this policy, or wish to request erasure of your personal data, you may contact us at: